FAQs
Where are you based? Where do you ship from?
We're based in the San Francisco Bay Area. All Bateriasiphone orders ship directly from our office in sunny California.
How long will it take for my order to arrive?
We ship all orders placed Monday - Friday before 3:30PM PST / 6:30PM EST the same day. For customers within the United States, your order should arrive within 2 business days via USPS Priority Mail. If you do not receive your order within 3 days, please check your mailbox and tracking number, then contact us and we will make sure you're blending in no time!
We ship international orders via DHL. Average delivery time is 6-9 business days. However, international shipping delays can occur due to your country's customs process. Once your order arrives in your country, it is transferred to your local postal carrier for final delivery, and DHL tracking may stop updating. In a small minority of cases, delivery can take longer. If it's been more than 5 weeks, contact us and we will help track down your order.
We ship orders placed before 3:30PM PST / 6:30PM EST the same day Monday–Friday excluding holidays.
How do I check the status of my order?
Upon order completion, you will receive an email confirming your order. You will also receive a shipment confirmation and tracking number via email once your package has been prepared for shipment. If you have questions about your order status or did not receive the email, please contact us here.
What if I entered the wrong shipping address?
If you entered the wrong information for your order, please contact us as soon as possible. We'll do our best to change it for you, but we can't guarantee anything in this case as our orders are processed and shipped very quickly after purchase.
Can I ship to a PO Box or APO/FPO address?
Yes. Typically, customers put APO in the City field and AE or AP in the State field. You may also ship to a PO Box.
Can I fly with my Bateriasiphone?
Yes! We recommend that you bring your Bateriasiphone in your checked bag without any liquid inside. Many folks bring it in their carry-on, but in some rare cases the TSA may not allow it.
How do I properly store my Bateriasiphone blender?
Your Bateriasiphone can be stored in a cupboard, as you would any other cup or protein shaker. We recommend keeping the lid loose rather than tightly closed, to allow any excess water to evaporate.
How do I clean my Bateriasiphone blender?
We recommend after each use to blend water with a drop of soap to clean your Bateriasiphone. Rinse with plain water, and you're ready to go again.
How many ounces does my Bateriasiphone hold?
Your Bateriasiphone is designed to hold 12 fluid ounces. Through extensive user testing, we determined this to be the ideal size for convenience and portability.
Do you offer replacement parts?
If your Bateriasiphone is out of warranty or you've had some accidental damage and need to replace a broken part, you can order replacement parts here.
Did you invent the portable blender?
Yes, we designed the Original Portable Blender™ in California and worked with our factories to turn our concept into reality.